Contact
Email hello@getaisnapshot.com. It reaches a person who works on the product, not a ticket queue, and is answered within one business day. There is no phone line, no chat widget and no support portal, because a product this small does not need one.
The address
hello@getaisnapshot.com — support, refunds, billing, press, data requests, licensing, and complaints. Answered within one business day.
What to include
- Something wrong with a report — send the report link. It tells us the inputs, the engines and the date without you having to describe anything.
- Refund — email from the address you ordered with, or include the report link. Nothing else needed; see the refund policy.
- Billing, receipt or VAT question — Polar Software, Inc. is the merchant of record and issues the invoice, so they can often answer faster; the receipt they emailed you has their contact. We are happy to chase it either way.
- Privacy, access or deletion request — quote the report link or the order email address, and see the privacy policy for what we hold and for how long.
- Press, or citing our data — the engine-agreement study and the category leaderboards are CC BY 4.0. Use them, link back, and email us if you want the underlying answers or a category measured that we have not covered.
Who you are dealing with
AI Visibility Snapshot is a product of ClixWorks, a Dutch company. You can check the registration yourself at kvk.nl.
| Trade name | ClixWorks — a Sofus brand |
|---|---|
| Registered | Netherlands, KvK 50937782 |
| VAT ID | NL001433370B64 |
| Seat | Amsterdam, the Netherlands |
| Company contact | hello@clixworks.com · clixworks.com |
| This product | hello@getaisnapshot.com |
Purchases are sold and invoiced by Polar Software, Inc. as merchant of record. AI Visibility Snapshot is not affiliated with, endorsed by or sponsored by OpenAI, Anthropic, Google, Perplexity or xAI; those are the systems the product measures.
What we do not do
No sales calls, no demos, no discovery sessions. The sample report is the demo, the methodology page is the discovery call, and the free scan on the homepage runs without giving us an email address. If those do not answer your question, an email will.
Frequently asked questions
How fast do you reply?
Within one business day, usually much sooner. The address reaches a person who works on the product rather than a ticket queue.
Is there a phone number or live chat?
No. Email is the only channel, deliberately — it keeps the product at $19 with no subscription, and it means every question is answered by someone who can actually fix the thing.
Who do I contact about an invoice or VAT?
Polar Software, Inc. is the merchant of record and issues the invoice, so their contact on your receipt is fastest. Email us too and we will chase it.
Can I ask you to measure a category you have not published?
Yes. Email the category and we will usually add it to the public leaderboards. Each one is a real measurement of thirty-five live answers, so it takes a day or so.