Refund Policy
Email us within 14 days of buying and we refund the full purchase price, no questions asked. You do not have to explain why, delete the report, or fill in a form. If a report fails to generate, you get a re-run or a refund — your choice — with no time limit.
The policy
Fourteen days from purchase, full refund, no questions asked. There is no eligibility test, no "unused" requirement and no form. You keep the report — we are not going to take a PDF back off you, and asking you to prove you did not read it would be theatre.
You are refunded the full purchase price — the amount you actually paid, in the currency you paid it, tax included.
How to request one
Email hello@getaisnapshot.com from the address you ordered with, or include your report link. That is the whole process. We issue the refund through Polar, our merchant of record, and it returns to the original payment method. Card refunds typically land in three to five business days depending on your bank; that part is out of our hands.
You can also contact Polar directly through the receipt they emailed you. Polar's own buyer-refund window for a one-off purchase is ten days (checked against their terms on 2026-08-20); our fourteen days is a promise we make on top of that and honour ourselves.
If the report did not work
A report that fails to generate, comes back empty, or measures the wrong thing because we misread your input is not a refund question — it is our mistake. Tell us and we re-run it, or refund you, whichever you prefer. No fourteen-day limit applies to that.
Note that a report showing low visibility is not a failed report. Finding out that the engines do not mention you is the most valuable result the product can return, and it is the one people buy it to discover.
Chargebacks
Please email us before opening a chargeback. A chargeback costs us a fee and takes weeks; an email takes a day and gets you the same money. We have never refused a refund request.
Your statutory rights
Because the report is digital content delivered immediately, checkout asks you to consent to immediate delivery, which under EU consumer law waives the statutory 14-day right of withdrawal. Our 14-day refund promise is given voluntarily and independently of that waiver, so you are not worse off. Mandatory consumer rights in your own country are unaffected by anything on this page.
Frequently asked questions
Do I need a reason to get a refund?
No. Email hello@getaisnapshot.com within 14 days of your purchase and we refund the full purchase price. You do not have to explain, justify or return anything.
How long does the money take to arrive?
We issue the refund through Polar as soon as we see your email, usually the same day. Cards typically show it in three to five business days depending on the bank.
My report failed to generate. Is that a refund?
It is a re-run or a refund, whichever you prefer, with no time limit. A failed report is our mistake, not a policy question.
The report shows my brand is barely mentioned. Can I get my money back?
Yes, within 14 days, no questions asked. But that result is the product working, not failing — knowing the engines do not name you is the finding people buy the report to get.