What AI recommends for live chat software
Across 35 live answers recorded on August 20, 2026, the live chat software most often recommended by ChatGPT, Claude, Gemini, Perplexity and Grok were Intercom, Tidio, LiveChat. The five engines named 58 distinct brands between them, and all five agreed on 8 of the top 20. The rest of the field depends on which engine a buyer happens to ask.
The leaderboard
Ranked by how many of the 35 answers named each brand. Average position is where the brand appeared in the list the engine gave — 1.0 means it was named first every time it came up.
| # | Brand | Answers naming it | Engines | Avg position | Sentiment |
|---|---|---|---|---|---|
| 1 | Intercom | 28 of 35 | 5 of 5 | 2.1 | positive |
| 2 | Tidio | 25 of 35 | 5 of 5 | 4.2 | positive |
| 3 | LiveChat | 23 of 35 | 5 of 5 | 4.3 | positive |
| 4 | Crisp | 19 of 35 | 5 of 5 | 4.3 | positive |
| 5 | Zendesk Chat | 16 of 35 | 4 of 5 | 2.6 | positive |
| 6 | Zendesk | 16 of 35 | 5 of 5 | 3.3 | positive |
| 7 | Drift | 16 of 35 | 4 of 5 | 3.8 | positive |
| 8 | Tawk.to | 13 of 35 | 5 of 5 | 5.5 | positive |
| 9 | Freshchat | 9 of 35 | 5 of 5 | 6.2 | positive |
| 10 | HubSpot | 7 of 35 | 5 of 5 | 6.1 | positive |
| 11 | Zendesk Messaging | 6 of 35 | 2 of 5 | 2.7 | positive |
| 12 | HubSpot Live Chat | 6 of 35 | 4 of 5 | 4.5 | positive |
| 13 | Olark | 6 of 35 | 4 of 5 | 12.0 | positive |
| 14 | Salesforce Service Cloud | 5 of 35 | 4 of 5 | 4.2 | positive |
| 15 | Fin | 5 of 35 | 3 of 5 | 4.6 | positive |
| 16 | Gorgias | 5 of 35 | 4 of 5 | 10.4 | positive |
| 17 | Chatwoot | 4 of 35 | 3 of 5 | 8.3 | positive |
| 18 | Freshdesk | 3 of 35 | 3 of 5 | 5.7 | positive |
| 19 | LivePerson | 3 of 35 | 3 of 5 | 5.7 | positive |
| 20 | Kayako | 3 of 35 | 2 of 5 | 7.0 | positive |
Where the engines agree, and where they do not
All five engines named Intercom, Tidio, LiveChat, Crisp, Zendesk, Tawk.to, Freshchat, HubSpot. Those are the defaults in this category — the brands an AI answer reaches for regardless of which model a buyer happens to be using.
Across all measured categories the pattern is consistent: the leader is agreed on, the rest is not. The pooled study puts numbers on it.
Every brand on the leaderboard was named by more than one engine.
| Engine | Named most often |
|---|---|
| ChatGPT | Intercom, Tidio, LiveChat, Crisp, Zendesk Chat |
| Claude | Intercom, Tidio, LiveChat, Crisp, Zendesk Chat |
| Gemini | Intercom, Tidio, LiveChat, Crisp, Zendesk Chat |
| Perplexity | Intercom, Tidio, LiveChat, Crisp, Zendesk |
| Grok | Intercom, Tidio, LiveChat, Crisp, Zendesk Chat |
What this means if you sell live chat software
Being absent from this table does not mean the engines dislike you. It usually means they have nothing to reach for: no comparison pages, no presence on the review and listicle sites they cite, no clear statement of who the product is for. The generative engine optimization guide covers what actually shifts this, and the audit process covers how to run the measurement yourself.
Note also what this page cannot tell you. It measures the category, not you. It does not include the brand-level prompts that reveal what an engine says when someone asks about your product by name, it carries no share-of-voice figure for your brand, and it does not list the domains AI cites when answering questions in this category. A $19 snapshot adds all three for one brand.
The prompts behind this page
Every category page uses the same seven prompts, each sent to all five engines:
What are the best live chat software right now? List the top options.Which live chat software would you recommend for a small business, and why?Compare the leading live chat software options — who stands out?What is the best free or affordable live chat software?What live chat software do you recommend for a larger company / enterprise?What are the most popular live chat software people are switching to?I'm choosing a live chat software. Give me a shortlist of 5 with one-line pros and cons.
Language models are stochastic, so a rerun on another day will not reproduce this table exactly. That is a property of the medium rather than a flaw in the measurement, and it is one reason to distrust any AI visibility score quoted to one decimal place. The methodology page sets out the limitations in full.